Privacy Policy

Last updated: January 2025

1. Introduction

This Privacy Policy describes how Basin ("we," "our," or "us"), a product of Creative Construct, collects, uses, and discloses your information when you use our service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, such as:

  • Name, email address, and contact details
  • Billing information and payment details
  • Account credentials
  • User profile information
  • Communications you send to us

2.2 Usage Information

We automatically collect certain information about your use of our service, including:

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Usage patterns and preferences
  • Performance data and error reports

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative messages and updates
  • Respond to your comments and questions
  • Analyze usage patterns and trends
  • Protect against fraudulent or unauthorized activity
  • Personalize your experience

4. Information Sharing

We may share your information with:

  • Service providers who perform services on our behalf
  • Business partners with your consent
  • In response to legal process or requests from authorities
  • In connection with a merger, sale, or acquisition
  • To protect rights, privacy, safety, or property

5. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information to comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent
  • Opt out of marketing communications

8. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities and to improve your experience. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website or through other communications.

12. Contact Information

If you have questions about this Privacy Policy, please contact us at privacy@basin.ai.